Sambrook's Commitment To Quality
Ongoing client feedback on performance
All of our clients are invited to fill in a short quality control form once their project has been completed, as part of our on-going commitment to deliver quality and value for money.
The ongoing audit (begun 1999) shows a continuous high level of satisfaction with all aspects of Sambrook's performance.
Independent audit of our professional commitment to quality
Robin Spencer, Senior Partner, is an accredited professional practitioner achieved through regular and rigorous appraisals by the British Accreditation Bureau - an independent audit of the quality of work, service and consultancy advice that Sambrook provides.
Mission Statement
"Our principal aim is to maintain a reputation of outstanding excellence in the provision of independent strategic market research information that clients can confidently rely on to approve critical business decisions"
Specifically, we will:
- Foster contacts and understanding across all business sectors to ensure that we remain abreast of current and future market trends
- Develop innovative research solutions that are geared to generating commercial benefits for clients and minimising risks
- Review continually the company's policies, resources and services to ensure that they reflect the changing needs of industry
- Continue to expand our customer base and further augment our knowledge base in terms of new products / services / market sectors.
- Protect clients' research results and confidentiality at all times
Robin Spencer, Senior Partner
Sambrook Research International